Deena Ponto, Program Officer of Case Management

Deena Ponto has over 18 years of experience in child welfare. Her experiences range from direct care in a shelter facility to leading in a senior management position.  Deena has experience in direct operations with dependency case management, foster care programmatic level with budget and policy involvement,contract management, monitoring and quality assurance. She has been withChildNet for 6 1/2 years serving as the Director of Support Services since June 2006 and promoted to her current position as Program Officer of Case Management & Support Services since April 2010.  Prior experience includes Director of Operations with Children's Home Society, 11 years experience with the Department of Children and Families in the positions of Program Operations Administrator, Family Services Specialist, Family Services Counselor Supervisor and Children and Families Counselor, and as Program Specialist and Direct Care Specialist with Lutheran Services of Florida, Lippman Family Center.
Deena has a Bachelor's Degree in Psychology from University of Florida and a Master's Degree in Social Work from Florida International University.  She is also Field Instructor Certified for BSW or MSW intern placements. Additional certifications includedouble Child Protection Certification as a worker and supervisor, Lean Six Sigma Yellow Belt Certification, Lean Six Sigma Green Belt Certification, and Quality Assurance Reviewer Certification, as well as concentrated trainings in Contract Management, Data Analysis, Quality Case Management, Supervisor Effectiveness, Federal Funding, and COA Accreditation.
As Assistant Vice President of Support Services with ChildNet, Deena over sees the Intake and Placement Department which consists of Safe Place and Family Preservation Unit as well as the Support Services Division which includes: Records Management Unit, Courtesy Unit, Transportation Department, Medical Unit, Background Screening and Diligent Search Unit, Out of County Services/Interstate Compact for Placement of Children /Transfer of Jurisdiction,Contingency Funds, and Child Care Referrals. In addition, she oversees Waivers, Medicaid Reform/Medical Billing and Vehicle Maintenance.


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